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Delivery

Made to order items will be dispatched approximately 14 working days (Mon-Fri) after payment has been received, earlier if I can.  An email confirming your expected dispatch date will be confirmed via email to you when I send confirmation of payment and your order.  Ready to post items will be posted next working day (Mon-Fri) upon receipt of payment.

All orders are posted via Royal Mail 1st Class delivery, unless otherwise agreed to UK Mainland only.  All dispatch times quoted are approximate and are stated in working days excluding Bank Holidays and Weekend.  ​

• £2.00 p&p for all orders up to £7.50
• £2.50 p&p for all orders from £7.51 to £12.00
• £3.95 p&p for all orders from £12.01 to £35.00
• £5.95 p&p for all orders from £35.01 to £60.00
• £10.00 p&p for all orders over £60.00

NOTE: If you have purchased a 'ready to post' item along with a 'made to order' item unless I hear differently from you I will presume you are happy to wait for the ready to post item and will send it out with the made to order purchase/s at the same time to save on postage. ​

Returns

​I want all my customers to be completely satisfied with my products. If you are not satisfied, please contact me within 48 hours of the receipt of your order. If you need to return your order, for an exchange or refund please contact me first and return your item/s in their original packaging, undamaged, and with all labels intact, within 14 working days of receipt. Please note that the parcel is the customers responsibility until it reaches me, therefore I recommend that you send returns via insured /registered mail and retain a proof of posting certificate. I regret I cannot refund any postage and packaging charges. Any refund will only be paid after I have received the goods in their original condition.

Please note I do not give refunds/exchanges on -

• items returned after 14 days
• items lost or damaged during transit
• personalised items.